Scheduling
Creates a needs-call task with a sample caller reference and source channel.
After-hours access review
A scripted call path.
A cleaner morning queue.
Use the keypad exactly as a caller would. Routine scheduling and records requests create staff handoffs; urgent concerns exit immediately without collecting more information.
This is not an AI clinician.
The flow is deterministic, accepts no free text, makes no diagnosis, and provides no treatment advice. Production wording and escalation must be approved by Harbor Urology.
Call setup
Choose a sample caller.
This shows how an unanswered or after-hours clinic call could be forwarded to the automated line. No real phone connection occurs.
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01Clinic phone lineAfter hours or no answer
02Automated access lineDeterministic menu
03Staff handoff queueNext-business-day action
Harbor access line
00:00Ready for a sample call
Select a sample caller, then start the review.
Workflow outcomes
Each branch has a narrow job.
Preparation
Provides a general, approved checklist and stores only the sample call outcome.
Records
Creates a staff follow-up task rather than collecting detailed information by phone.
Urgent exit
Stops the workflow, gives urgent guidance, and creates no routine staff request.
Sample workspace
Recent sample calls
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